Application Support Services


Intellicon Solutions offers proven Learning system application support, administration and application management services to help you be successful with your Learning implementation.

Application Support Services

If you are managing a corporate Learning, Talent or Performance system, you have an alternative for administrative support. Intellicon Solutions offers proven learning system administration services—to help you be successful with your learning implementation. Intellicon Solutions provides administration and multi-tier support services for short- or long-term engagements. Intellicon’s administration support consultants are highly skilled, results-oriented professionals who are dedicated to complete customer satisfaction. Intellicon Solutions delivers the personal service, quick response and follow-through you expect from a professional services provider, at rates that are extremely competitive.

Intellicon’s learning administration and support offerings span the complete range of services, from assisting end-users and administrators through supporting application and development processes. These administrative services can take place on-site or off-site. Intellicon Solutions will work with you to define your Learning, Talent and Performance administration requirements and service level needs, and then provide the expert and skilled professional services consultants to help administer your unique learning system.


Application Management

If you currently run your Learning, Talent or Performance application in-house, or if you are hosted and are considering switching to internal operation due to endless vendor-related hosting issues and higher costs, Intellicon Solutions offers solutions to help you succeed. Intellicon provides a full range of learning application management and administrative services that will enable you to run your Learning Management System (LMS) internally in order to help reduce overall expenses, improve reliability, decrease support response time and gain control over your critical learning system environment.

If you do currently operate your LMS in-house, but your IT organization is unable to provide the needed resources to ensure reliable operation and timely issue resolution, Intellicon can assist. We can provide the necessary IT support and administration services to keep your system running efficiently, securely and reliably. Intellicon will implement monitoring technology to ensure any problems are handled immediately, and our staff of support consultants will be available full-time to address IT and application issues quickly and efficiently. We will remotely and seamlessly augment your IT staff.

If you want to move a currently hosted environment in-house, Intellicon can handle all aspects of the migration. This would include analyzing your requirements, specifying the hardware, software and network infrastructure, installing and configuring the multiple LMS environments and related applications, migrating existing data and customizations, and testing and validating the new environment. We will work closely with your IT, HR and business users to ensure that your internal learning implementation will meet your functionality, performance and reliability needs now and into the future.

Example Services

Support Services:

  • - Dedicated, Remote Support
  • - Ad hoc Telephone Support
  • - Full-time, On-site Support
  • - Custom Support Services

Application Management Services:

  • - Complete Administration
  • - IT Support
  • - LMS Management
  • - Upgrade Services
  • - Development Services
  • - Customizations
  • - Infrastructure Design
  • - Application Installation
  • - Data Migration
  • - Vendor Co-ordination
  • - Performance Tuning
  • - Administrative Support